Introducing AGH

Build Your Dedicated Remote Team; We Prepare Its Office, Equipment, and Infrastructure.

We Build Your Remote Team. You Run It.

Hire the people your business needs at a more competitive cost, without giving up management of your team or control of your business.

See How It Works

Imagine being able to build a professional team of remote employees for your company—people who work exclusively for your business, communicate directly with your managers, use your corporate email addresses and phone numbers, and carry out their responsibilities precisely according to your company's instructions.

At the same time, imagine not having to personally set up an office in the country where your employees work, purchase equipment, or organize every administrative stage of hiring and onboarding staff from scratch.

AGH Teams makes this cooperation model available to you.

We are a Dubai-based company that helps businesses recruit their own dedicated remote employees and build teams tailored to their needs, budgets, and organizational structures.

You decide who is hired, what responsibilities they have, how many days and hours per week they work, and which managers they report to.

We coordinate the recruitment and selection process and, as agreed, prepare the office space, equipment, and working facilities your team needs.

Your employees can join your company's meetings directly through Microsoft Teams, Google Meet, or Zoom, just like the other members of your organization.

Through the AGH Platform, you can also view recorded information on team members' clock-in and clock-out times, working hours, attendance, absences, and performance.

A dedicated team for your company, managed by you, with infrastructure prepared for you.

Why Is the AGH Model Different?

Have a remote workforce without building new infrastructure for every additional employee.

Hiring a new employee involves more than posting a job advertisement, conducting an interview, and paying a salary.

To expand their teams, companies generally need to manage a range of costs and responsibilities: office space, equipment, communications, employee administration, employment arrangements, and sometimes residency and work permit procedures.

These responsibilities become more complicated when you want to hire people in another country.

AGH helps you remove a significant portion of these complexities from the process of expanding your team, without handing control of employees' daily activities to someone else.

Office Space and Equipment, Without Opening a New Branch

You do not need to establish a company or open a new office in the country where your employees are based before building your team.

Under the agreed cooperation model, AGH provides office space and equipment appropriate to your employees' roles.

These facilities may include workspaces, computer systems, an internet connection, and communications equipment required for each position.

The final specifications of these facilities are determined by the roles involved and the contractual terms.

Less Involvement in Employee Administration and Visa Procedures

If you want to hire a foreign employee directly in your own country, you may need to complete procedures relating to visas, residency, work permits, and other legal arrangements.

Under the AGH model, employees can work in the country where the team is based, under the agreed legal structure. As a result, your company does not necessarily need to relocate employees to its own country or independently arrange work visas for them in the destination country.

Employment-related legal requirements and local permits are handled in accordance with the contract and the regulations of the employees' work location.

Exploring Opportunities to Reduce Costs

Drawing on different labor markets may offer opportunities to recruit at more competitive costs than in some local markets.

For certain positions, the budget you had allocated to hiring one employee may potentially allow you to recruit two or even three remote employees with separate responsibilities.

This possibility depends on the country where the employees are based, their level of expertise, salaries, infrastructure, and contractual terms, and is assessed separately for each request.

Maintaining Direct Communication with Employees

Your team may be based elsewhere geographically, but its daily communications and management remain directly connected to your business.

You do not need to coordinate with an AGH project manager before assigning every task or receiving a report.

You communicate with your own employees, define their responsibilities, and review their results.

AGH provides the infrastructure for building your team; the day-to-day working relationship is between you and your team members.

What Does a Dedicated Team Really Mean?

Each employee works exclusively for your company.

One of the most important principles of the AGH model is having a dedicated workforce.

When a recruiter, call center agent, virtual assistant, or data entry specialist is selected for your company, that person is assigned to the work of your company during the agreed working schedule.

They are not expected to divide those same working hours between multiple companies or simultaneously carry out responsibilities for other clients.

One Person, One Company, Clearly Defined Responsibilities

Every employee works according to the job description you have approved.

For example, if you have a dedicated Recruiter, their work focuses on your company's vacancies, candidates, and recruitment priorities.

If you have a Customer Service Representative, their work is dedicated to communications with, and requests from, your company's customers.

If you have several employees, you can assign each person responsibility for a particular area.

Direct Management Without Intermediaries

Your managers can communicate directly with every team member.

This may involve assigning daily work, explaining process changes, providing feedback, reviewing performance, or holding coordination meetings.

Employees can be directed using the same methods you use to manage your organization's internal team members.

Your Corporate Identity

Team members can use corporate email accounts, business phone numbers, and communications systems belonging to your company.

For example:

A recruiter communicates with candidates using your HR department's email address.
A customer service representative answers customers through your company's phone number and calling system.
A virtual assistant uses your approved calendar and communications tools to coordinate activities.
A data entry employee works in your systems using their own dedicated user account.

Your company determines the accounts, access permissions, and required tools, which are coordinated during setup.

A Team That Fits Your Organization

You do not need to change all your internal processes to use a remote team.

Employees work according to the systems, reporting structures, work standards, and instructions you define.

The result is a team dedicated to expanding your company's workforce, rather than a group of employees shared among different clients.

Communication and Working Schedules Under Your Control

You determine working days, working hours, meetings, and responsibilities.

One concern companies have when building a team in another country is coordinating working hours and maintaining effective communication with employees.

In the AGH model, the working schedule is established based on your operational needs when defining the positions.

Flexible Working Days and Hours

You can set your employees' working days and hours according to your company's needs.

Under AGH's proposed working model, schedules can be arranged up to the following limit:

A maximum of 6 working days per week, 8 hours per day, equivalent to 48 hours per week.

The final schedule for each employee must comply with the labor laws of the place of employment, contractual conditions, and applicable rest and holiday requirements.

For example, your company may need an administrative employee five days a week or request a six-day schedule for a support position.

Start and finish times are also reviewed in light of your company's time zone, operational needs, and the feasibility of the requested schedule.

Direct Participation in Online Meetings

If you wish, remote employees can use tools such as:

Microsoft Teams
Google Meet
Zoom

to participate in your company's daily, weekly, training, or management meetings.

For example, a Recruitment Coordinator can attend the weekly HR meeting, report on the status of open positions, and receive next week's priorities directly from their manager.

Or a Care Coordinator can attend a meeting with your operations team to review schedules and work coordination matters.

Coordination Through Corporate Tools

In addition to video meetings, daily communication can take place through corporate email, workplace messaging tools, and task management software approved by you.

Performance Management by Your Own Managers

You specify what each person should do, what results they should deliver, and which indicators will be used to evaluate their performance.

AGH does not need to assign your team's daily tasks or make operational priority decisions on behalf of your managers.

Geographical distance should not mean managerial distance.

What Teams Can You Build?

From recruitment and customer communications to administrative support—a team tailored to your business needs.

AGH focuses on four main areas, but your workforce structure is not limited to these categories.

1. Recruitment and Hiring Teams (Dedicated Recruitment Teams)

A dedicated recruitment function that works according to your company's needs.

For companies that recruit employees continuously, having internal recruitment capacity can be very important.

AGH helps you select one or more Recruitment professionals and build a team that aligns with your HR processes.

Your team may include a Recruiter, Talent Sourcer, Candidate Screening Specialist, and Recruitment Coordinator.

Responsibilities assigned to these employees may include sourcing candidates, reviewing résumés, initial screening, coordinating interviews, updating the ATS, and following up throughout the recruitment process.

This team can use your company's corporate email and recruitment tools and report directly to your HR manager.

2. Call Center and Customer Support Teams (Call Center & Customer Support)

A dedicated team for customer communications, using your company's phone numbers and service standards.

You can recruit dedicated employees to answer inbound calls, make outbound calls, follow up with customers, coordinate appointments, and record requests.

These employees use your calling system, CRM, and communications guidelines.

You determine how calls are handled, the hours of call coverage, which issues employees may address, and the escalation path for complex requests.

3. Data Entry and Processing Teams (Data Entry Teams)

Create dedicated work capacity for your company's data and information processes.

AGH can recruit employees for positions such as Data Entry Specialist, CRM Data Entry Operator, Records Assistant, and Data Processing Assistant.

Under your instructions, these employees may be responsible for entering data, updating records, organizing information, entering product or order details, and performing similar data-related activities.

You determine the software, access permissions, and standards for checking data accuracy.

4. Virtual Assistants

Dedicated administrative support for your managers and internal departments.

Depending on the job description, a Virtual Assistant can help manage calendars, coordinate meetings, follow up on emails, prepare documents, compile administrative reports, and carry out other organizational tasks.

You can define the role, experience level, authority, and way the assistant communicates with your employees and managers.

Need Another Type of Employee?

If you need roles in sales, operational coordination, accounting, technology, marketing, or other activities suitable for remote work, you can submit your request.

AGH reviews the feasibility of building your team based on your required skills, responsibilities, and working conditions.

A Multidisciplinary Team with a Structure You Choose

Each team member can have a different responsibility.

Not every business needs several employees with the same job title.

Your company may need different skills to expand its operations but may not yet want, or be able, to hire a local employee for every role.

In this situation, you can build a dedicated multidisciplinary team.

Practical Example for a Home Care Company

Imagine a Home Care company that needs three new employees to manage its workload more effectively.

Team Member One — Recruitment Specialist

This person is responsible for following up on the company's recruitment activities, from sourcing caregivers and reviewing applications to coordinating interviews and recording candidate information.

They work according to the HR manager's priorities.

Team Member Two — Care Coordinator

This person is responsible for defined coordination activities within the operations department, such as following up on caregivers' schedules, recording schedule changes, and handling administrative communications related to service scheduling.

They communicate directly with the operations manager and relevant colleagues.

Team Member Three — Customer Service Representative

This person is responsible for answering customer calls and messages, recording requests, following up on specific issues, and referring matters requiring a decision to the relevant department.

They use the company's business phone number and customer service systems.

One Team, Different Responsibilities, Different Managers

All three employees can work from office space prepared by AGH, but they do not necessarily have to report to the same manager.

The Recruitment Specialist can work under the HR manager, the Care Coordinator can report to the operations manager, and the Customer Service Representative can communicate with the person responsible for customer service.

Even their working schedules and performance indicators can be different.

Your Team Structure Is Not Limited to This Example.

Your preferred structure might include two Recruiters and one Talent Sourcer.

Or perhaps you need one Virtual Assistant, one Data Entry Specialist, and two Customer Support Agents.

At a software company, you might build a team consisting of a Technical Recruiter, QA Tester, and Customer Support Specialist.

You determine the number of people, areas of expertise, division of responsibilities, and management structure of your team.

AI Agent Option for Teams of Four or More

Alongside your human team, use an AI assistant tailored to your work processes.

Dedicated employees, with the option to set up a customized AI Agent.

For companies that build a dedicated team of four or more through AGH, there is also an option to assess and set up an AI Agent suited to their working needs.

This feature is optional and will be activated only at the client company's request and with its consent.

How Can an AI Agent Help Your Team?

Depending on the type of work, available integrations, and access permissions you approve, an AI Agent can be designed to support certain repetitive or information-related activities.

For example:

In Recruitment Teams

An AI Agent can help the team draft job advertisements, categorize non-sensitive information, summarize recruitment reports, or prepare work checklists.

In Customer Service Teams

AI tools can be used to search quickly through approved company guides, suggest initial responses to employees, or classify requests.

In Administrative Teams

An AI Agent can be designed to draft internal reports, organize permitted information, or help follow up on repetitive activities.

In Data Teams

It may be possible to use one to identify preliminary inconsistencies in permitted data, summarize information, or support certain quality-control steps.

Setup Based on Your Company's Actual Needs

An AI Agent is not an identical, predefined tool for every client.

First, the activities that can be supported by AI, the systems involved, and the data permitted for use are identified.

The scope of access, technical requirements, employees' role in reviewing outputs, and setup terms are then coordinated with you.

The Decision to Use It Remains Entirely Yours.

If you do not wish to use AI, your human team will continue working without this feature.

No AI Agent will access your company's information or systems without your request and approval.

Using an AI Agent also does not mean eliminating human oversight or handing important business decisions over to an automated system.

The aim is to reduce the time spent on repetitive activities and help improve the speed and accuracy of certain processes; the actual impact depends on the use case and the quality of implementation.

AGH Platform | Managing Team Information in One Place

View employees' clock-in and clock-out times, working hours, and performance directly.

Having a team in another geographical location should not prevent you from accessing information about its members' work.

AGH Platform is a workforce management tool that makes it possible to record, organize, and view employee-related records.

Clock-In and Clock-Out Records

With the Clock In / Clock Out feature, employees' work start and finish times are recorded.

You can view these records directly and review team members' attendance status.

Viewing Working Hours

Each employee's recorded working hours can be reviewed in the platform.

This helps you compare agreed schedules with recorded working hours.

Attendance, Absences, and Leave

Attendance and absence records, along with leave-related information, are recorded in the relevant sections to make tracking employee status more structured.

Tasks and Performance Records

Within its active features, the platform supports recording information about tasks, performance indicators, and employee evaluations.

This information can be used in feedback sessions and management performance reviews.

Workforce Reports

Through the reporting section, you can access recorded employee-related information and review team status without having to collect all records manually.

Management Remains With You.

AGH Platform is designed to provide better visibility into team information, not to make decisions about employee performance on your behalf.

You set evaluation criteria, tasks, and expectations and review employees' performance based on recorded data and their direct reports.

Explore AGH Platform Features

Confidentiality and Cooperation Security

Remote cooperation must include clear commitments to protecting information.

As part of their duties, your dedicated employees may handle customer information, recruitment records, financial data, internal documents, or business correspondence.

For this reason, confidentiality must be considered from the beginning of the cooperation.

Confidentiality Agreement Between the Companies

Under the AGH cooperation model, obligations relating to information protection and confidentiality are specified in the agreement between AGH and the client company.

These obligations may be established through a Non-Disclosure Agreement (NDA) and other relevant contractual documents.

Employees' Confidentiality Obligations

Your team members also accept confidentiality obligations appropriate to their responsibilities under the relevant agreements.

This helps clarify expectations concerning the use of corporate information, non-disclosure of confidential data, and compliance with your company's instructions.

Controlled Access

Because employees can work with dedicated accounts in your company's systems, access can be defined according to each person's responsibilities.

For example, a recruiter does not necessarily need access to the company's financial information, and a data entry employee should not have access to every part of the internal systems.

AI and Confidential Information

If you request an AI Agent, the types of data that may be used, access levels, connected systems, and data-processing terms must be approved by you before activation.

Sensitive information must not be made available to AI tools without authorization and appropriate safeguards.

Protecting Information Is an Ongoing Responsibility.

Confidentiality agreements, access management, employee training, and compliance with applicable data-protection requirements must all operate together.

The details of each party's obligations and the required measures will be determined based on the type of data, the client's industry, the employees' work location, and applicable laws.

The aim is to establish orderly, trustworthy cooperation with clearly defined responsibilities concerning confidentiality.

Steps to Build Your Team with AGH

From describing your hiring needs to getting your team started, how do we proceed?

1. Understanding Your Business and Needs
We begin by discussing your company's activities, the number of employees you need, job positions, skills, budget, language requirements, and preferred working schedule.
At this stage, you can specify whether you need one dedicated employee or a team of several people with different responsibilities.
2. Defining the Team Structure and Cooperation Terms
Based on your information, we review the feasibility of recruiting the requested roles, the setup model, equipment needs, and cooperation arrangements.
Working schedules, communication requirements, reporting structures, and support arrangements are also defined at this stage.
3. Sourcing and Initially Screening Candidates
AGH searches for and screens relevant employees according to the criteria you have approved.
The most suitable candidates are introduced for your review and interview.
4. Interviews and Final Selection by You
You interview the proposed candidates directly, assess their skills, and decide which individuals are right for your company.
5. Establishing Contracts and Obligations
After selecting the employees, arrangements relating to cooperation, confidentiality, responsibilities, financial terms, and applicable legal requirements are completed.
6. Preparing the Work Environment
The agreed office space, equipment, and infrastructure are prepared for the employees.
Your company also defines corporate accounts, software permissions, and its own specific instructions.
7. Starting Work and Communicating Directly
Employees begin work according to the agreed schedule.
You can work directly with team members through online meetings, business calls, emails, and corporate software.
Recorded working hours and performance information are also available through AGH Platform features.
8. Expanding the Team and Exploring Additional Tools
As your business grows, you can add new roles to your team.
If you build a team of four or more, you can also request a review of setting up a dedicated AI Agent tailored to your company's processes.

Industries and Remote Team Applications

Different industries need different combinations of skills and responsibilities.

Healthcare & Home Care

For healthcare and home care companies, non-clinical teams covering Recruitment, Care Coordination, Rostering, Customer Service, and administrative support can be built.

Technology & Software

Technology companies can recruit remote employees for technical recruitment, customer support, software testing, web development, and commercial coordination roles.

Finance & Accounting

Finance and accounting businesses can consider remote-suitable roles such as Bookkeeper, Accounts Assistant, Billing Assistant, and financial data entry support staff.

Real Estate

In real estate companies, virtual assistants, appointment coordinators, customer follow-up specialists, and CRM staff can help expand administrative and communications capacity.

Retail & eCommerce

Online stores can have dedicated employees for customer service, product data entry, order support, data entry, and coordination activities.

Hospitality & Travel

Travel and hospitality businesses can define remote roles for customer communications, reservation coordination, and administrative support.

Logistics & Supply Chain

Logistics companies can build dedicated teams for entering and updating information, administrative coordination, following up on requests, and customer support.

In every industry, the roles and responsibilities are defined according to that business's actual processes.

Frequently Asked Questions

Answers to Your Important Questions About Working with AGH

Resources and Brochures

Explore the AGH Cooperation Model in More Detail.

Before deciding, you can read our company introduction brochures and specialist guides to remote teams.

Complete Introduction to AGH Teams

Learn about the dedicated team-building model, work infrastructure, recruitable roles, and cooperation structure.

Dedicated Recruitment Teams

Additional information about establishing a dedicated recruitment function, dividing Recruitment responsibilities, and structuring hiring teams.

Call Center & Customer Support

An introduction to customer communications roles, inbound and outbound call teams, and how dedicated employees work.

Virtual Assistants & Data Entry

An introduction to administrative support employees, virtual assistants, and data entry and processing teams.

AGH Articles and Guides

On the AGH blog, you can read about recruiting remote employees, building multidisciplinary teams, managing employee performance, dedicated recruitment, and workforce-related technologies.

Visit the AGH Blog

Final Call to Action

If You Could Build a Larger Team with Your Current Hiring Budget, Where Would You Start?

Perhaps you currently need a recruiter.

Perhaps you want to strengthen how your company responds to customers.

Or perhaps your business needs three different employees, each responsible for a specific area.

At AGH, you can start with one person or build a dedicated team of several people from the outset, with the combination of roles you choose.

We help you recruit and select suitable people and prepare the agreed office space and equipment.

Employees work exclusively for your company, communicate directly with your managers, and follow the working days, hours, and responsibilities you have defined.

You can collaborate with them through corporate communications tools, view recorded work information in AGH Platform, and, if needed, explore the option of a dedicated AI Agent for teams of four or more.

Your Team Should Be Built Around Your Business.

Tell us what you need so we can discuss team composition, skills, working schedules, required facilities, and cooperation terms.

Request a Consultation and Contact Us