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Privacy Policy

Effective / Last Updated: 18 August 2026

This Privacy Policy explains how AGH Teams, operated by ALIREZA GHASSEMI FOR PROJECT MANAGEMENT SERVICES CO. L.L.C, may handle Personal Data in connection with the AGH public website, enquiries, Consultations, business communications, relevant CRM activity, the AGH Workforce Management Platform and agreed services where this Policy applies.

AGH's role and the information involved can differ by context. In some situations AGH may process Personal Data for its own business purposes; in others, AGH may handle information within a client system or under a client's instructions. This Policy should therefore be read together with any applicable client-specific privacy notice, contractual terms or data-processing arrangements.

1. Who We Are

AGH Teams is the business brand used by ALIREZA GHASSEMI FOR PROJECT MANAGEMENT SERVICES CO. L.L.C, a company based in Dubai, United Arab Emirates.

This Policy uses “AGH”, “AGH Teams”, “we”, “us” and “our” to refer to the organisation above where it is responsible for the relevant processing.

2. Scope of This Privacy Policy

This Policy is intended to explain Personal Data handling connected with the public AGH website and relevant AGH business activities, including, where applicable, website enquiries, Consultation information, business communications, AGH's own relationship-management activities, CRM activity, the AGH Workforce Management Platform and service-related processing.

This Policy does not automatically replace a client's own privacy notice, a Data Processing Agreement, client-specific processing terms or the privacy documentation of an independent third-party service. Where AGH handles Personal Data for a client under the client's instructions, the applicable client arrangements may define the parties' respective responsibilities.

3. What Is Personal Data?

Personal Data means information relating to an identified natural person or a person who can be identified, directly or indirectly, from that information or by combining it with other identifying information. Where the UAE Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data applies, its definitions and requirements govern the relevant processing.

Not every piece of business information is necessarily Personal Data. For example, information about a company may become Personal Data when it identifies or relates to an individual business contact.

4. Personal Data We May Collect

The categories involved depend on the interaction, system and agreed scope. Where applicable, they may include:

  • Identity information: such as a person's name.
  • Business contact information: such as company, business email, phone number, country and role where supplied.
  • Enquiry information: such as the service selected, business question, requirement or message.
  • Consultation information: such as company size, working requirements, current challenge, existing software and potential team requirement.
  • Communication information: such as correspondence and information a person chooses to provide through email, phone, WhatsApp, meetings or other approved channels.
  • CRM information: where relevant to AGH's own business relationships or an agreed client service.
  • Workforce Platform information: where the AGH Workforce Management Platform is configured for an applicable workforce-management purpose.
  • Technical website information: where generated by the live website or its supporting infrastructure.
  • Cookie or similar-technology information: only to the extent those technologies are actually implemented.
  • Service-related information: where Personal Data is processed as part of an agreed operational service.

We do not use this list to imply that every category is collected from every person or in every engagement.

5. Information You Provide Directly

You may provide Personal Data directly when you send a website enquiry, provide information for a Consultation, communicate with AGH by email, phone or WhatsApp, attend a meeting, or interact with AGH in a business relationship.

Please avoid including unnecessary confidential, sensitive or special-category information in a general website enquiry unless it is genuinely required for the purpose and an appropriate channel has been agreed.

6. Contact Form Information

The approved AGH Contact form is designed to request:

  • Full Name
  • Company
  • Work Email
  • Phone
  • Country
  • Service Required
  • Message

This information may be used to receive and review the enquiry, understand the business requirement, respond to questions, direct the enquiry appropriately and maintain relevant business communications or records where appropriate.

The current public Contact form is processed server-side through WordPress and, after validation and anti-abuse checks, attempts delivery to AGH's confirmed business inbox at info@aghteams.com. The form does not, by that fact alone, establish automatic CRM storage or a fixed business-record retention period.

To help protect the form against repeated or abusive submissions, the current implementation may create short-lived technical identifiers derived from request information. These controls are operational safeguards and are not described as marketing or behavioural tracking.

7. Consultation Information

The approved Book a Consultation flow is designed to request:

  • Name
  • Company
  • Business Email
  • Phone
  • Country
  • Company Size
  • Service
  • Number of Team Members Needed
  • Working Hours
  • Current Challenge
  • Existing Software
  • Additional Information

This information may be used to understand the operational requirement, prepare for a Consultation, understand relevant systems and working requirements, and support later scope discussions where appropriate.

The current Consultation context form is processed server-side through WordPress and, after validation and anti-abuse checks, attempts delivery to AGH's confirmed business inbox. The current approved project sources do not identify a live booking provider. If an external booking, calendar or meeting provider is connected, this Policy and the related Cookie Policy should be reviewed so the provider's actual role and privacy practices are described accurately.

Submitting Consultation information or later selecting a meeting time does not by itself create a client contract, guarantee a proposal or establish a service engagement.

8. Business Contact & Communication Information

AGH may communicate with prospective clients, clients, business owners, managers, client representatives, suppliers and other authorised business contacts. Depending on the relationship, relevant Personal Data may include a person's name, business contact details, company, role where supplied, meeting or enquiry information, and relevant correspondence.

Confirmed communication channels include website forms, email, phone and WhatsApp. Use of a contact channel does not, by itself, mean that calls are recorded, WhatsApp messages are automatically synchronised to a CRM, or that a specific communications provider acts for AGH beyond the functionality actually used.

9. CRM Information

CRM-related activities may involve information connected with leads, contacts, companies, opportunities, pipeline activity, follow-ups, appointments, notes, sales reports or team-performance records. Not every CRM record necessarily contains Personal Data.

AGH's own prospect or business-relationship processing must be distinguished from information handled while AGH operates within a client's CRM as part of an agreed service. Client CRM information does not automatically become AGH-owned prospect data, and the legal role of each party depends on the actual purpose, instructions and contractual relationship.

10. AGH Workforce Management Platform Information

Depending on the configured implementation, the AGH Workforce Management Platform may contain workforce-related information connected with areas such as employees, attendance, clock-in and clock-out records, working hours, leave, absence, tasks, performance, KPIs, reviews, documents, training, reports and notifications.

The exact information processed depends on how the Platform is configured. The Platform may be used in connection with AGH-managed team members and, where separately agreed, may be configured for a client's wider internal workforce. The parties' data-protection responsibilities may therefore differ by deployment.

The public description of the Platform does not establish that GPS location, geofencing, biometrics, facial recognition, payroll data, health information, AI scoring, surveillance or other additional or sensitive categories are standard Platform processing. If an implementation introduces additional or sensitive Personal Data, that processing requires separate legal, contractual and privacy assessment.

11. Website & Technical Information

The live website and its supporting technical infrastructure may generate technical information required to deliver, secure or diagnose website functionality. The exact data depends on the live configuration. Current form-protection logic uses request information to create short-lived hashed rate-limit identifiers. Other technical information may include, where actually generated by the live environment, an IP address, browser or device information, requested pages, date and time information, referrer information, technical logs or identifiers associated with active website technologies.

This section does not imply that every possible technical category is collected on every visit, nor does it identify a hosting, analytics, security or logging provider that has not been technically verified.

12. Cookies & Similar Technologies

Where the AGH public website uses cookies or similar browser technologies, those technologies should be described according to the actual live implementation. We do not assume that analytics, advertising, preference or other non-essential technologies are present unless they have been technically confirmed.

More detailed information about cookies and similar website technologies belongs in the separate Cookie Policy. Cookie consent, where required by applicable law, is limited to the relevant technologies and purposes and is not blanket consent to all Personal Data processing described in this Policy.

13. How We Collect Personal Data

Depending on the context, AGH may receive Personal Data:

  • directly from the individual;
  • through approved website forms;
  • through business communications and meetings;
  • through AGH's own CRM or relationship-management activity where applicable;
  • through a client system where AGH is authorised to operate;
  • through the AGH Workforce Management Platform where applicable;
  • during agreed service delivery; or
  • through active website technologies where technically implemented.

We do not use this Policy to claim collection from data brokers, public databases, social-media scraping, job boards or third-party lead vendors unless such a source is actually used and legally relevant.

14. How We Use Personal Data

Subject to the context and applicable law, Personal Data may be processed for purposes such as:

  • receiving and responding to enquiries;
  • preparing for Consultations and related requirement discussions;
  • communicating with prospective clients and business contacts;
  • managing client and business relationships;
  • providing agreed services and operational support;
  • supporting relevant CRM activity;
  • operating configured Workforce Management Platform functions;
  • maintaining appropriate operational or business records;
  • administering, maintaining or securing the website and relevant systems;
  • understanding website performance where an approved analytics configuration is actually active;
  • meeting applicable legal or contractual requirements; and
  • establishing, exercising or defending legal rights where applicable.

The legal ground for processing depends on the activity and the law that applies to it. UAE Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data is the principal federal personal-data framework relevant to AGH's UAE context. Where that law applies, processing without the Data Subject's consent is prohibited unless a case permitted by the law applies.

Depending on the circumstances, processing may be necessary to take steps at the Data Subject's request in connection with a contract, perform contractual obligations, comply with applicable legal obligations, establish or defend legal rights, protect the Data Subject or other interests expressly recognised by applicable law, or rely on another ground permitted by applicable legislation. Where processing is based on consent, consent must be handled in accordance with applicable legal requirements, including withdrawal rights where those requirements apply.

AGH does not treat use of the website, acceptance of this Policy, submission of a Contact form or acceptance of cookies as universal consent for every processing activity.

16. Client Data & Our Role

AGH's role can differ between processing carried out for AGH's own business purposes and processing carried out within a client's operating environment. For example, AGH may be responsible for determining the purpose of its own business enquiry or relationship-management processing, while a client may determine the purpose of Personal Data processed within the client's CRM, workforce environment or service workflow.

Where AGH processes Personal Data under a client's instructions, the applicable service agreement, data-processing terms and the client's own privacy responsibilities may govern that processing. This public Privacy Policy does not replace a client-specific Data Processing Agreement where one is required.

AGH does not claim ownership of Personal Data merely because it has access to that information while providing an agreed service.

17. How We May Share Personal Data

Personal Data may be made available only where relevant to the applicable purpose and legal basis. Depending on the real operating arrangement, this may include appropriate authorised AGH personnel, relevant service teams, client-authorised users or external providers that support an implemented website, communication, CRM, Platform or service function.

Information may also be disclosed where required by applicable law, a competent authority or legal process, or where necessary in connection with legal rights. We do not publish provider names or recipient categories that have not been confirmed for the relevant environment.

18. Service Providers & Third Parties

Where AGH uses an external service to support a website, form, Consultation or booking flow, communication channel, CRM, Platform or other agreed function, that provider may process information according to the role it performs and the applicable contractual and legal framework.

Third-party services may also have their own terms and privacy practices. A reference to, link to or use of a third-party product does not by itself establish a partnership, certification or endorsement, and AGH does not claim control over a third party's independent processing where it does not have such control.

19. International Data Transfers

AGH does not assume that every processing activity involves an international transfer. Where Personal Data is transferred or made accessible outside the UAE, the transfer must be assessed against the law applicable to the relevant processing, including the cross-border requirements of UAE Federal Decree-Law No. 45 of 2021 where that legislation applies.

The appropriate approach depends on the destination, recipient, processing arrangement and applicable legal requirements. This Policy does not claim the use of a specific transfer mechanism, country, adequacy decision or contractual safeguard unless that mechanism has been confirmed for the actual processing.

20. Data Retention

Personal Data should be kept only for as long as is appropriate for the purpose for which it is processed and any applicable legal, contractual, operational, dispute-resolution or recordkeeping requirements. Retention can therefore differ between enquiries, Consultation information, short-lived form-protection records, client relationships, CRM records, Platform information, communications, technical logs and cookie-related information.

This Policy does not publish an unverified universal retention period. Approved retention schedules and system-specific requirements should determine the applicable period, and information may be deleted, de-identified or anonymised where appropriate and legally permitted after the relevant purpose is complete.

21. Data Security

Where AGH is responsible for Personal Data, it should apply appropriate technical and organisational measures designed to protect the information against unauthorised or unlawful processing, loss, misuse, alteration or access, taking account of the relevant system and processing context.

No information system or transmission method can be guaranteed to be completely secure. This Policy therefore does not make an absolute security guarantee or claim unverified certifications, encryption standards or security technologies.

22. Your Privacy Rights

Your rights depend on the law applicable to the relevant processing and may be subject to legal conditions or exceptions. Where UAE Federal Decree-Law No. 45 of 2021 applies, relevant rights can include rights to receive information about processing, request transfer of certain Personal Data in qualifying circumstances, request correction or erasure, request restriction of processing, object to certain processing including direct marketing, and object to certain decisions resulting from automated processing.

Where processing is based on consent, applicable law may also give the Data Subject the right to withdraw that consent without affecting the lawfulness of processing carried out before withdrawal. Other rights or complaint mechanisms may apply depending on the circumstances and governing law.

23. How to Make a Privacy Request

Privacy-related questions or requests may be sent to info@aghteams.com.

Please provide enough information for AGH to understand the request and the relevant relationship or interaction. Where legally appropriate, AGH may need to take reasonable steps to verify identity or authority before disclosing, correcting, deleting, transferring or otherwise acting on Personal Data.

The time and manner in which a request must be handled depend on the applicable law and circumstances. This Policy does not promise an unverified universal response period or guarantee deletion where information must lawfully be retained.

24. Marketing Communications

Operational or relationship communications, such as responding to an enquiry, arranging a meeting, discussing a service or managing an existing business relationship, are not automatically the same as direct marketing.

If AGH uses Personal Data for direct marketing, that activity must be carried out in accordance with the law applicable to the relevant communication and any required consent or objection mechanism. Where the UAE Personal Data Protection Law applies, Data Subjects have a right to object to processing for direct-marketing purposes. This Policy does not assume that newsletter, SMS, WhatsApp marketing, retargeting or behavioural advertising is active unless it has been confirmed.

The AGH website may link to independent third-party websites or services. Those third parties may operate under their own terms and privacy policies. AGH does not control an independent third party's privacy practices merely because the AGH website contains a link or uses an external communication channel.

26. Children

The public AGH website is designed for business and professional users and is not specifically directed to children. This statement relates to the public website and should not be used to make a blanket claim about all information that may arise in a client-controlled service environment.

If an agreed service or client environment requires processing relating to children or other specially protected categories of individuals, that processing should be assessed separately against the applicable legal, contractual and privacy requirements.

27. Changes to This Privacy Policy

AGH may update this Policy when relevant services, systems, website technologies, processing practices or legal requirements change. The current version should display its effective or last-updated date.

Material changes to forms, data storage, CRM behaviour, Platform functionality, hosting, third parties, international transfers, retention, analytics, marketing, communications or booking technology should trigger a privacy review before the updated processing is described as covered by this Policy.

28. Contact Us About Privacy

Privacy Contact AGH Teams ALIREZA GHASSEMI FOR PROJECT MANAGEMENT SERVICES CO. L.L.C Dubai, UAE info@aghteams.com www.aghteams.com

This Privacy Policy explains the broader handling of Personal Data. Website-use terms and detailed information about cookies or similar website technologies are addressed separately.